Privacy Policy.
How The Hideaways collects, uses, and protects your information — in plain terms.
Last updated: August 7, 2026
This Privacy Policy describes how The Hideaways (Seburg Properties LLC) (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, book a stay, or communicate with us.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”).
- Contact Information: Name, email address, phone number, and billing/mailing address.
- Booking Details: Dates of stay, property location, number of guests, and special requirements.
- Financial Information: Credit card numbers or other payment details (processed securely via third-party PCI-compliant processors like Stripe or PayPal).
- Technical Data: IP address, browser type, device information, and “cookies” that track how you interact with our website.
- Communication Data: Records of your correspondence with us, including SMS history and emails.
2. How We Use Your Information
We use your Personal Information to provide a premium hospitality experience, including:
- Processing and confirming your reservations.
- Sending essential stay-related communications (check-in instructions, gate codes).
- SMS Marketing: If you have opted in, sending promotional offers and property updates.
- Improving our website functionality and guest experience.
- Complying with local tax laws and safety regulations in Ohio, Washington, Georgia, and Kentucky.
3. SMS Opt-In and Messaging Details
We do not sell, rent, or lease your personal data to third parties. We only share information as described below.
How We Obtain Consent: We collect your mobile phone number and express consent through our website booking forms, “Contact Us” forms, or guest registration portals.
Purpose of Messaging: By opting in, you agree to receive recurring automated text messages (SMS and MMS) regarding your reservation, such as check-in instructions, gate codes, and property alerts, as well as occasional marketing promotions for The Hideaways.
Consent is Personal: Your consent to receive SMS messages is tied to the specific mobile number you provide and is not a condition of any purchase or stay.
Revoking Consent: You may withdraw your consent at any time by replying STOP to any message you receive from us.
Help: Reply HELP to any message for assistance, or contact us using the details below.
Information Security: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Your Information
We share information with the service providers that run our business — including our reservation and property-management platform, our marketing and guest-communication platform (including SMS), and our payment and accounting providers — only as necessary to deliver your stay or manage the relevant service. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Tracking
We use cookies to remember your preferences and analyze site traffic, including advertising cookies (such as Meta Pixel) and analytics cookies (such as Google Analytics) that help us understand site traffic and measure ad performance. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our booking platform may not function correctly.
6. Data Security and Retention
We employ industry-standard encryption and security protocols to protect your data. We retain your Personal Information only as long as necessary to fulfill your booking, comply with legal/tax obligations, or resolve disputes.
7. Your Rights and Choices
Depending on your residency, you may have the following rights:
- Access: Request a copy of the data we hold about you.
- Correction: Request that we update inaccurate information.
- Deletion: Request that we delete your personal data (subject to certain legal exceptions).
- Opt-Out: You may opt out of marketing emails via the “Unsubscribe” link, or SMS marketing by texting “STOP”.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Seburg Properties LLC
Email: [email protected]
Phone: +1 (502) 230-2208